ASSOCIATE CONSULTANT
Job Description (Posting).
JD for Windows Roles and responsibilities Provide administration of servers in a virtualized server environment using VMware and or Hyper-V management tools Provide administration of Windows Server 2008 and 2012 in a virtualized server environment, i.
e.
Microsoft Azure or Amazon AWS Provide implementation and administration of DNS and associated networking services Effectively monitor Windows Servers using advanced built-in features as well as 3rd party tools Troubleshoot server system problems, utilizing available tools and working in coordination with other internal groups and vendor provided technical support resources Troubleshoot networking issues related to routing, firewalls, and DMZ architecture Work with other unit members to monitor and ensure compliance with corporate security policies.
Use a systematic, disciplined, and analytical approach to problem solving Document complex system configurations, processes, and procedures Experience :
L2 2-5 yrs exp L3 5
yrs exp Certifications:
MCSE and MCSA Experience in cloud platform, AWS and Azure preferred (1.
) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
(2.
) To provide support for on call escalations orL3 level support and doing incident and problem management (3.
) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
(4.
) To adhere to quality standards, regulatory requirements and company policies (5.
) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.
) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Recommended Skills Administration Amazon Web Services Architecture Cloud Platform System Corporate Security Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
JD for Windows Roles and responsibilities Provide administration of servers in a virtualized server environment using VMware and or Hyper-V management tools Provide administration of Windows Server 2008 and 2012 in a virtualized server environment, i.
e.
Microsoft Azure or Amazon AWS Provide implementation and administration of DNS and associated networking services Effectively monitor Windows Servers using advanced built-in features as well as 3rd party tools Troubleshoot server system problems, utilizing available tools and working in coordination with other internal groups and vendor provided technical support resources Troubleshoot networking issues related to routing, firewalls, and DMZ architecture Work with other unit members to monitor and ensure compliance with corporate security policies.
Use a systematic, disciplined, and analytical approach to problem solving Document complex system configurations, processes, and procedures Experience :
L2 2-5 yrs exp L3 5
yrs exp Certifications:
MCSE and MCSA Experience in cloud platform, AWS and Azure preferred (1.
) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
(2.
) To provide support for on call escalations orL3 level support and doing incident and problem management (3.
) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
(4.
) To adhere to quality standards, regulatory requirements and company policies (5.
) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.
) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Recommended Skills Administration Amazon Web Services Architecture Cloud Platform System Corporate Security Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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